Help
Most things you can do yourself in a minute. If not, write to us and a person replies, usually within a few hours.
Refund Pro
Open your account and tap “Not useful? Refund” next to the purchase. It works for 7 days, refunds your card automatically (5 to 10 business days to show) and switches Pro off.
Didn't get a sign-in code
Check spam and promotions, then ask for a new code after a minute. Codes work for one hour. Still nothing? Try a different email address.
Pro didn't unlock after paying
Payments usually unlock Pro within a minute. Sign in with the same email you paid with and reload your result. If it's still locked after 15 minutes, write to us with the email you used.
My result feels wrong
Look at your second line and second season too: honest results are often close. Retaking with the drape test in daylight by a window helps most. The how it works page explains what each step weighs.
Delete my data
In your account, tap “Delete my data”. We never stored your photos; this removes your results, answers and history.
Write to us
Email kytepush@gmail.com, or just reply to any email we've sent you. Include the email you signed in with. Please don't send photos.
Questions
Is this the Kibbe test?
No. Hue & Line is an independent tool based on David Kibbe's current ten-identity system, used descriptively. We aren't affiliated with or endorsed by him, and our questions and guides are our own. Kibbe himself recommends draping and self-observation over quizzes, which is why our strongest evidence is your own mirror.
Why do I get two results?
Because honest answers often are close. We show your top two with percentages and reasons, so you can try both. If your evidence clearly points one way, the confidence says so.
How accurate is it?
As accurate as the evidence. The at-home tests and your own drape choices count most. Photos can't see bone structure and phone cameras shift color, so the photo read counts least. We tell you when the result is a lean rather than a clear answer.
Do you keep my photos?
No. Body measurements happen in your browser. A downscaled copy, with your face pixelated on the full-length photo, is sent once to our AI provider for a read and is never stored by Hue & Line. We save only the numbers and your result, and you can delete them anytime.
Why can't I use photos in Illinois, Texas or Washington?
Those states have strict biometric-privacy laws. To be safe, Hue & Line doesn't send any photo to a server for people there. You still get the questions, the exercises and the drape comparisons, which run on your device.
What's free?
Everything that makes up your result: your top two style lines with confidence and reasons, your season and sub-season with the full 16-color palette and neutrals, the drape comparison on your face, lines, cuts, fabrics, prints, necklines, rises and lengths, a 20-piece capsule, 12 outfit formulas and people often cited for your line.
What does Pro add?
Pro is $9.99, once: a deeper 60-color palette for your sub-season, jewelry metals, makeup and hair-color direction, a downloadable PDF lookbook, unlimited re-takes and 25 outfit checks.
Is there a subscription?
No. Pro is a one-time $9.99. Outfit-check packs are optional: 10 for $4.99.
What if Pro isn't useful?
Refund it yourself from your account within 7 days, no questions asked. It goes back to your card automatically and Pro switches off. Credit packs can be refunded while unused.
Can I retake it?
Yes. Free results can be retaken up to three times a day. With Pro, re-takes are unlimited.
I'm under 18. Can I use it?
The photo analysis is for adults only. The line and color guides on this site are free for anyone to read.
Does it work for men and non-binary people?
The line system was written with women's clothing in mind, but the drape test, fit questions and color analysis work for anyone. Translate dresses and skirts to the closest piece you wear.